I used to have American Home Shield appliance insurance, but they screwed me over (long story) and their service charge was $100 a pop, not to mention their monthly fee. My air conditioning decided to break at the very beginning of June, and with the 100 degree weather coming soon, I needed to just bite the bullet. So I called Grupe and they were ON IT…even ready to come over that morning. Unfortunately, I work 25 miles from home, so they were willing to send someone out around 6pm when my aunt could be there. She said she dealt with Rob, and that he was completely professional and couldn’t be nicer. So, basically all the fuses in my central AC needed to be replaced, it was fixed by the time I got home, and when I received my invoice, it was $149 (SO awesome since just a service charge for someone to come out is $100 with appliance insurance). So, awesome customer service, flexible scheduling, fixed the problem on the first visit, professional and cool repair man…I’m very happy with their business. It’s a super hot weekend, and I’m really thankful I chose Grupe Bros. to fix my AC! I recommend them all the way. Thanks, Rob!
Mary R. – Petaluma, CA
But when water starts dripping from the ceiling, then I sigh wistfully, and pick up the phone.
Rob came highly – and I mean HIGHLY – recommended from a contractor friend of the family when we asked around for a plumber. He showed up BANG on time, and did the job quickly and perfectly, without going a penny over the original estimate, and… well, a complete professional.
That was a couple of years ago.
Recently, after the birth of our first child, we had to get some work done on the bathroom, and there was only one place we were calling. Rob came back out, wouldn’t enter the house without covered shoes, and was amazingly respectful when it came to doing the work around my wife and newborn. Not only that, he went out of his WAY to save us money on the job – he told us exactly how much it would cost, but warned us that he’d have to go through a wall to get to some pipes, meaning another $400-500 to a drywaller. Instead, he took the extra time himself to avoid doing that, without charging a penny extra.
The upshot? Yeah, still hurts the wallet to bring in a pro to do work around here. But Grupe Bros redefined to me what a pro is. Next time we see a renegade drip, there’ll be no hesitation on who I’ll call.